Advice on taking advice
Published on March 3, 2005 By Double Zero In Personal Computing
I wanted to take a moment to clarify a few things, mainly in the "Advice" dept.
Alot of people come looking for answers to their computing frustrations on these boards.
There are many, many people willing to help or at least offer some constructive suggestion to help solve whatever issue the person is having, these are good and most of the time very smart people, some of them even work in the computing field.

I suppose my first point would be to say, the advice your getting is not from your PC manufacturer,(although alot of these are *Very lacking in customer support) It is not from Microsoft(this can be almost as frustrating as the issue you are having with the PC) and it isnt from any of the manufacturers of any of your hardware. It is advice from people that have either dealt with the same or similar issue,from years of experience OR have been formally trained and can pretty easily walk through any PC issue...

I personally offer advice based on experience, hours upon hours of struggling,arguing and fighting with my PC until I finally figure out an answer/work around/ something that just works.Of course I have been accused of being a very stubborn invidual(isnt true!)If I offer advice thats where it roots from, hands on experience. Sometimes, if i see that someone has been left "Unanswered" I will make a suggestion as to what I would do to begin looking for the solution, just to ease the persons frustration level a notch or two and give them something to work with that may or may not solve their issue. In comparison with some of the more knowlageable people here, my suggestions are definitely beginning at square 1..

As for the others, there are very many "Guru's" here, PC wizards, people that know their stuff! I can spot them just by reading the threads on this board, I learn from these people by reading their replies to the various issues they have replied to. These are the people you hope to catch in a good mood and willing to help, because you wont go wrong!

Before accepting advice at least read through the boards and see if the person giving the advice has given advice upon other issues, you may even do this before you post a cry for help because many of the PC issues are more common than you think and others have sought help on the same issue and gotten it here on these boards, you may find your answers without anyone even knowing you had a problem!..(how slick is that?)

Sooo, in reflection,
1. Read through the threads to see if perhaps a solution to your same issue is already posted.

2. Be selective about the advice you do accept, read through the MB and see if your advice is coming from a knowlageable person.

3. Keep in mind that all of this is advice that is freely given, out of the good hearts of people that care, if a solution works for you, post a reply thanking the person, sometimes that is as satisfying to them as it is for you to be finally rid of the issue!

And last, do take it for what it is worth, not all advice is good advice, some unfortunately is posted by people that have strong beliefs in the way people should compute..but thats a rant all in itself.

Well, Thats my advice of accepting advice,
Take it for what it's worth!
Oh, and Take care!
Zero.

Comments
on Mar 03, 2005
Write on.

1) I've picked quite a bit of info here.
2) I understand, you get what you pay for.

on Mar 03, 2005
Nice thread,

I agree 100 percent.

Any advice I give is coming from some formal training, some information taught to me by good friends who are professional administrator's, and a lot of "Hmm...that did not work as expected, so if I do this......yup, that's better (or, crud....that's worse, let's not do that again!).

Please use my advice if you feel it may work, if not, I will not be offended in any way.

My 2 cents.
on Mar 03, 2005
:oints at corky and whispers to everyone:: He's one of the good ones! Just so ya know..

LoL,
Zero.
on Mar 04, 2005
I try to give advice on what I know based on what I've done building computers. Sometimes I am not always right but thanfully I learn from my mistakes!
on Mar 04, 2005
Kona, You do ok..I admit that, I learned something about using the sys file checker from you... I just think you get wrapped up in the AMD - Pentium - Nvida - ATI stuff a little too much, instead of directing more of your attention to the problem at hand..thats all..

As far as that XP tweak for changing MB's..it is understandable that you wouldnt have know that and perhaps I was a bit harsh..I apologize for that.

Zero.
on Mar 04, 2005
No worries there Zero - While it's true I love my AMD system - I admit I get cared away at times. All apoligies!
on Mar 05, 2005
Speaking of customer support...namely dell...I love the latest commercial where show an english speaking tech support guy. Now try and actually find one.

I've learned more on my own through trial and error and reading up on things than by talking to any tech support guy.

And there have been many people here on the forums that way more smarts than any tech guy I've talked to.
on Mar 05, 2005
I've learned more on my own through trial and error and reading up on things than by talking to any tech support guy.


Very true for me as well Webgizmos.

In a particular case, concerning a couple friends of mine, who are very new to computing.
An issue with their internet connection arose(we all know how frequent this happens,LoL)It turned out to be really basic, their LAN card had gotten turned off..How, I could not even begin to guess, but it was simply a matter of enabling the LAN card and rebooting. Took me a total of 5 mins to find the problem and cure it..

These poor people had been on the phone with their ISP customer support for a total of 6 hours, their prognosis was the PC had a hardware issue (well, at least they were warm!),their advice was for the people to take the PC in to a repair facility.
They suffered for 2 weeks with this problem, being super busy I was unable to get over there any sooner. 2 weeks for a problem that, in my opinion, a customer service rep for the ISP should have been able to cure for them within at least a half hour over the phone.

So yeah, Customer support in all area's of computing, in my opinion really lacks the meaning of the term "Customer Support"

Zero.